Google Analytics not showing Firefox and Internet Explorer hits, only Safari and Chrome

If you find your Google Analytics is not showing any results for Firefox and Internet Explorer and everything is correct with no problems on the Javascript side, you might want to take a closer look at the GA code. It might be that all the code is in one script block like so:


<script type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape('%3Cscript src="'+gaJsHost+'google-analytics.com/ga.js" type="text/javascript"%3E%3C/script%3E'));

try {
var pageTracker = _gat._getTracker('UA-XXXXXXX-X');
pageTracker._trackPageview();
}
catch (err) {}
</script>


The code that GA gives you to use is no mistake, you need to separate them out into two blocks:


<script type="text/javascript">
var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www.");
document.write(unescape('%3Cscript src="'+gaJsHost+'google-analytics.com/ga.js" type="text/javascript"%3E%3C/script%3E'));
</script>
<script type="text/javascript">
try {
var pageTracker = _gat._getTracker('UA-XXXXXXX-X');
pageTracker._trackPageview();
}
catch (err) {}
</script>


The first code block is responsible for downloading the ga.js. That file needs to be loaded up before the second code block can execute properly. If they are in the same block, the try code will fail and no exception or alert is given.

Below are three separate posts covering the same question:

• GA not tracking Mozilla or Firefox. Only shows Chrome and safari Clicks


• Reports not showing some browsers


• Analytics not showing visitors using Internet Explorer

The last comment here lets you know what to look for in troubleshooting Google Analytics. The GA cookies are named __utma, __utmb, __utmc, __utmz, and __utmv and if you do not have any of them, GA is not working.